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  1. ARDEX
  2. GivBax Rewards FAQs

GivBax Rewards FAQs

All you need to know about ARDEX UK's Loyalty Programme

Getting Started
What is GivBax Rewards and how does it work?
Can anyone become a GivBax Rewards member?
How do I register for GivBax Rewards?
Does it cost anything to be a member of GivBax Rewards?
I’m a distributor and want to see how the App works, can I still register?

Earning Points
How do I earn points through GivBax Rewards?
Does it matter where I buy products from?
Does it matter when I bought the qualifying products?

Making a Claim
How do I make a claim through GivBax Rewards?
Why may a claim be rejected?
Once you redeem your points for cash how long does it take for the code to be sent?
What happens if my claim is rejected?
I have been advised that one of my receipts has been rejected. I uploaded multiple receipts around the same time – how can I find out which receipt has specifically been rejected?
One of the invoices I have uploaded is showing an incorrect value – the decimal point has moved, greatly reducing the value of that transaction. What should I do?
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Unclaimed Rewards
I received my SMS code and it’s expired. Is it possible to get a new code or add points back to my account?

Account Access & Restrictions
I’ve forgotten my password, what should I do?
Can I create a company account?
Why has my account been restricted?
Can I still use other rewards or incentive programmes from ARDEX?
I’m based in Northern Ireland. Can I still sign up to GivBax Rewards?